Your AXA Healthcare Scheme has a claims excess of £100 per person, per year.
This means that for each member (including each of your Family you choose to cover), the first £100 annually is deducted when you first claim for medical costs in any Scheme Year.
The Scheme Year runs from 1 March to 28 February annually.
Please see page 10 of the Member Handbook for full details on making a claim.
It is important to stress that every claim must be pre-approved by AXA Health. Therefore, you must first ring the Claims line below and go through the situation, whether your own GP is referring you or you are self-referring, where permitted.
Claims – 0800 206 1808
Monday to Friday 8am to 8pm and Saturday 9am to 5pm
It should always be remembered that no private healthcare plan covers chronic conditions, or conditions with no known cures as a rule.
However, your AXA Scheme does cover for the acute flair up of any historical condition, to bring you back to the ‘normal state’. Such treatment should not be confused with routine regular treatments anyone might be having (e.g. prescriptions for asthma) – as that would be defined as an ongoing “chronic” condition.
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